Changes and cancellations

If an order is still pending, please contact us promptly to request a change or cancellation. The normal amendment cut-off is 6am on the day before your delivery or collection date, or earlier if preparation starts. After that, we will consider manual requests before packing but cannot guarantee a change.

Once an order has been packed, changes, cancellations and goodwill refunds are at our discretion. The order-placement cut-off is separate from the amendment cut-off. Perishable goods may not qualify for the usual change-of-mind return rights.

Future standing orders

You can skip, pause or cancel future repeats before their payment is processed and before the applicable preparation cut-off in the standing-order portal. This does not automatically cancel an already-paid order. There is no two-order minimum or repayment of your discount simply for cancelling future deliveries.

If something is wrong

Please contact us promptly if goods arrive faulty, unsafe, not as described, damaged or not delivered as agreed. Keep the packaging and take photographs where helpful. We will investigate and provide the remedy required by law, which may include a replacement, price reduction or refund. Packed-order discretion does not remove these rights.

Refunds are normally returned through the original payment method; the time for funds to appear depends on the payment provider.

Gift cards

Gift cards are separate from perishable products. Your statutory rights for digital gift cards are not excluded by the perishable-goods rules above. Contact us about an unused gift card or a problem redeeming it.

Contact us

Email support@goldsteinsalmon.co.uk or call 020 8204 5005. L Goldstein Salmon Curers Limited, 1 Carlisle Road, London NW9 0HD, United Kingdom.

See our shipping policy. Nothing in this policy limits your statutory consumer rights.